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This offer is an opportunity to work in our Office in Lisbon Oriente!

PT: Oradores de FRANCÊS - Français, Apoio ao Cliente, Escritório de Lisboa
FR: FRENCH Speakers - Français, Customer Support, Bureau de Lisbonne
EN: French-Speaking Customer Support Advisor: Home Appliances - Office in Lisbon Oriente

✅ Location: Lisbon-Oriente, Portugal

• Start date: 1st January
• Office-based position in Lisbon Oriente!
• No experience required, comprehensive training provided!
• Shift Schedule: Monday-Saturday (7:00 – 19:00) - 40 hours/week, including Public Holidays (Sunday + 1 rotating day off)

Our Client is global leader in home appliances known for its deep consumer insights and collaboration with professional users. They focus on creating innovative products that simplify everyday life for consumers through extensive research and understanding of consumer needs and behavior. Their expertise extends to food preparation, preservation, and cleaning appliances.

Join our growing team! If you're a French speaker looking for a new challenge in Lisbon, this opportunity is for you!

✅ As a Customer Support Advisor, you will:

• Handle customer inquiries in French via phone, email, and chat
• Offering the most appropriate information and solutions aligned with customer queries
• Ensure timely and accurate responses to meet customer needs
• Document interactions and track cases to resolution

✅ Competitive salary and benefits package (including meal allowance):

• 895€ gross/month x 14 months (it's1044€ gross/month x 12 months )- basic salary
• Up to 100€ gross/month performance bonus
• Meal allowance: 7.23€ NET/day on a voucher card (approx. 145€ NET/month)
• 20€/month transport allowance
• Offer comes with signing bonus: 2000€ gross (extra 500€ paid after 4, 7, 10 and 13 months)

✅ What we offer:

• Possible start date: 1st January
• Office based in Lisbon Oriente!
• 6-month renewable full-time contract (according to Portuguese law)
• Shift Schedule: Monday-Saturday (7:00 – 19:00) - 40 hours/week, including Public Holidays (Sunday + 1 rotating day off)
• Smooth online hiring process and equipment provided to your home
• Private health insurance from day one
• Enjoy modern amenities, local business discounts, free medical appointments, sports activities, social events, and more!

✅ What we expect:

• Fluent in French (C2 -native)
• Communicative English skills (minimum B2 level)
• Resident of mainland Portugal
• Customer-oriented with a passion for interacting with people

✅ EU citizenship or residence permit in Portugal required

Excited about this new adventure?

Apply now to kick-start your career with us! We're looking forward to hearing from you!

• By applying, you agree to our Privacy Policy and consent to the processing of your personal data, shared with the client offering this vacancy.

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Job Type: Full-time

Pay: 1,000.00€ - 1,100.00€ per month

Application Question(s):

• Your email and phone number are mandatory to proceed your application in this recruitment, please leave it here:
• When is the closest possible date to start for you?
• If we decide to continue your application, you will receive from our client an invitation to a HARVER assessment. Is it okay for you to complete it?
• Your current location (City):
• This offer is connected with our client Concentrix + Webhelp. Are you okay with continuing with your application?
• Are you legally authorized to work in Portugal?

If you are not an EU citizen, confirm on what basis you can work in Portugal (VISA/Work Permit/etc.).

• Outside of Portugal CANDIDATES: If you are living ABROAD now, are you ready to relocate to Portugal? If so, when is this possible for you?
• Do you speak French native?
• Are you ready to work in our Office in Lisbon - Oriente?

Language:

• English (min. B2) (Required)
• French (C2-native) (Required)

Expected Start Date: 01/01/2025