ofertas de emprego: technical support - Remoto
- CrossoverTeletrabalhoAnúncio·PostedAnunciada há 4 dias
- At least 4 total years of experience in a technical customer support or engineering role.
- Integrate technical human expertise and AI capabilities to deliver…
- CrossoverTeletrabalhoAnúncio·PostedAnunciada há 4 dias
- Anything related to software engineering or technical support.
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Content Moderator (German) - Porto - Moderador de conteúdos (alemão)
novaContratar vários candidatosReal Recruitment SolutionsPortugalAnúncio·EmployerAtiva há 4 dias- Relocation to Porto is possible.
- Fluency in German language (must be at least C2).
- Communicative level of English language ( at least B2).
- OtonomeeTeletrabalhoPostedAnunciada há 3 dias·
- Simplify complex technical information into easy-to-understand instructions.
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- OtonomeeTeletrabalhoPostedAnunciada há 3 dias·
- An Oura Ring so that you can better understand the product and support your team to deliver great customer support.
- Language test if applicable to the role.
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- ArangoDBTeletrabalhoPostedAnunciada há 13 dias·
- Strong troubleshooting skills and excellent technical communication skills (in English).
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- RumosTeletrabalhoPostedAnunciada há mais de 30 dias·
- Proven professional experience in technical support for Windows environments, namely workplace operating systems and their troubleshooting;
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- RumosTeletrabalhoPostedAnunciada há mais de 30 dias·
- Proven professional experience in technical support for Windows environments, particularly workplace operating systems and their troubleshooting;
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- Pesquisa por salário: salários de Service Desk Expert (Inglês) - Remoto
- OutSystemsTeletrabalhoPostedAnunciada há mais de 30 dias·
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- OLXTeletrabalhoPostedAnunciada há mais de 30 dias·
- Able to effectively communicate in English complex technical concepts to different disciplines (designers, support team, other engineers).
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- Go VirtualsTeletrabalhoEmployerAtiva há 3 dias·
- Provide ad hoc data analysis as needed to support business objectives.
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- RumosTeletrabalhoPostedAnunciada há 19 dias·
- Understanding the technical complexity of Back-End layers and guiding Software Engineers on the technical patterns to be integrated into Digital Back-End…
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- Fabric Labs, Inc.TeletrabalhoPostedAnunciada há 25 dias·
- Write, update, and/or review test cases, and other quality assurance-related technical data forms and quality documents.
- Documents and evaluates test results.
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- You have great communication skills (both verbal and written), being able to describe complex technical concepts and results in a clear and detailed manner to…
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Job Post Details
Technical Support Engineer, Trilogy (Remote) - $60,000/year USD - job post
Dados da oferta
Veja como os detalhes da oferta se ajustam ao seu perfil.Tipo de oferta
- Período Integral
Descrição Completa da Oferta
In the fast-paced world of enterprise software, traditional customer support methods often fall short of excellence. Support engineers often find themselves bogged down in repetitive troubleshooting, limited by the narrow scope of their product expertise. Data shows that over 60% of support tickets are escalated due to inadequate problem-solving skills or a lack of product knowledge. This not only frustrates customers but also stifles the growth and satisfaction of support agents.
At Trilogy, we’ve reimagined customer support with the power of AI. Managing over 100 unique enterprise software products, we leverage advanced AI tools to streamline troubleshooting and enhance problem-solving capabilities. Our AI-driven approach not only helps diagnose issues faster but also provides intelligent insights and solutions, making our support team exceptionally efficient and effective. Our AI-powered chatbot crushes most tickets, so only the most complicated customer issues will be escalated to you.
The issues you face in this role will be challenging and diverse, requiring solutions that may involve configuration, database adjustments, or even code-level fixes. This is not a role for those who prefer to stick to familiar routines or spend months mastering a single product. We seek self-starters who can quickly adapt, troubleshoot efficiently, and continuously learn on the job. If you are someone who gets frustrated by rigid processes or needs extensive hand-holding, this is not the right fit for you.
You will be a crucial part of the Trilogy Support team, directly contributing to our reputation for exceptional customer service. This position offers a unique opportunity to advance your career rapidly by developing deep technical expertise across a wide array of products. If you are ready to embrace a challenging yet rewarding role where you can make a significant impact, we encourage you to apply.
What you will be doing
- AI-Augmented Customer Resolutions: Analyze complex tickets escalated by AI systems, apply human expertise to areas where AI falls short, and then close the gap by improving the AI system
- AI Training and Improvement: Review AI-generated solutions and provide detailed feedback and participate in AI model fine-tuning sessions
- Cutting-Edge AI Integration: Prototype and test new AI tools and methodologies
What you will NOT be doing
- Taking two whole months to get up to speed; you will be expected to ramp up one several products within the first month (we are aware this is aggressive)
- Relying on your managers for help; if you are not adept at unblocking yourself, you will likely struggle in this role
Key Responsibilities
- Integrate technical human expertise and AI capabilities to deliver exceptional customer support, focusing on complex issues that AI cannot yet fully resolve
Candidate Requirements
- At least 4 total years of experience in a technical customer support or engineering role
- Advanced generative AI proficiency (i.e., use of multiple AI tools, ability to automate workflows and custom GPTs); if you've only used LLMs for research, learning, brainstorming, or content generation, that will be deemed insufficient
This position is also known as:
- Application Support Engineer
- Senior Technical Support Engineer
- Senior Technical Support Analyst