We are recruiting on behalf of our client - a world’s leading outsourcing company that provides services related to customer/technical support and content moderation. It is present on many European markets, Portugal included.
- Position: Trainer & Quality Analyst with German
- Location:
- Lisbon, Portugal (On-site)
- Start Date: Early July
Are you a people-oriented professional with a passion for coaching and development? Do you speak German fluently and want to take the next step in your career in sunny Portugal? We’re looking for a dynamic Trainer & Quality Analyst to support ongoing customer service operations for a global insurance client.
Key Responsibilities:
- Designs and delivers training programs, assesses development needs, and selects appropriate materials for onboarding and upskilling staff.
- Monitors agent performance through audits, call/email/chat evaluations, and post-training follow-ups to ensure service quality.
- Collaborates with supervisors, team leads, and clients to align on training effectiveness, performance gaps, and process improvements.
- Develops and executes monthly monitoring plans, reports findings, and contributes to Monthly Quality Reports.
- Participates in calibration sessions and provides feedback to ensure consistent evaluation standards and continuous improvement in training content.
Requirements:
- Fluency in German (C1-C2) and good command of English (B2+)
- Previous experience in training, coaching, or quality assurance in a customer service or contact center environment
- Strong analytical, communication, and organizational skills with attention to detail and time management
- Experienced in problem-solving, decision-making, and influencing behavior in diverse team environments
- Proficient in Microsoft Office tools (Word, Excel, PowerPoint, Outlook, etc.) and project management
- Knowledge of internal policies, procedures, scripting, and call assessment with a logical, objective approach
- Minimum 12 months of call center experience (ideally as a Product Specialist or Mentor)
- EU citizenship or valid work permit for Portugal
What We Offer:
- Base salary: €1,050 per month
- Language bonus: €200 per month
- Meal allowance: €7.13 per working day (paid via card)
- Performance bonus: Up to €120/month (after the first 3 months)
- Permanency bonus: €300 every 3 months
- Relocation support (assistance with travel and housing)
- Signing bonus: €1,500
- Full initial training and continuous development opportunities
- Work in a modern office in Lisbon with a friendly, international team
Interested in a new adventure? – APPLY TODAY to start your new job!
Real Recruitment Solutions - we are a recruitment agency that will help you go with the process of your interviews. By applying with us, you will be able to speak with our recruiters to get all the information about the offer, salary and conditions. We will advise and support you at all the steps of your recruitment process. We have a common goal - to get you the job that you would be satisfied with.
?PORhd<
Job Type: Full-time
Application Question(s):
- Private email address:
- When can you start working?
Language:
