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Job Post Details

Onboarding Specialist (Remote-Portugal) - Temporary - job post

Otonomee
Teletrabalho

Dados da oferta

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Tipo de oferta

  • Período Integral

Descrição Completa da Oferta

About The Role

Job Title : Onboarding Specialist
Location: Remote based in Portugal
Terms: Temporary 6-month Contract / Full-Time 40h weekly
Salary: Annual Gross 15.250 Euros (inclusive of holidays Allowances)
Schedule: Monday to Friday – 9h00 to 17h30

We are looking for an Onboarding Specialist to join the team. This is a 6 month contract, work from home position based in Portugal.

This is an exciting opportunity for someone who is a passionate and dedicated individual eager to make a difference and impact and be a part of revolutionizing accessibility. In this role, you will be at the forefront of providing exceptional client support by leading end to end client onboarding activities, actively participating in client presentations, demos and post-report calls. Act as a key player shaping the brand by updating product templates and editing images to support the report generation. This role requires a proactive individual who is committed to driving positive change, while staying up to date with Global industry accessibility standards.

The successful candidate will be supporting our partner Mobility Mojo

WHAT YOU'LL BE DOING


  • Client Onboarding:
    Work closely on all client onboarding activities, managing the process end-to-end.
  • Client Engagement: Take a proactive role in leading and and participating in client presentations, demos, and post-report calls.
  • Report Documentation: Methodically Document, review and organize completed reports in HubSpot, maintaining accurate and detailed notes.
  • Template Management: Update and maintain templates for various products and sectors such as Facilities, Banking, Manufacturing, and others, ensuring alignment with brand guidelines.
  • Visual Support: Utilize your creative skills to edit and compile images, providing compelling visual support for Mobility Mojo products.
  • Training Support: Serve as a key support in new hire and ongoing training, specializing in report generation and scoring auditing.
  • Compliance and Standards: Stay informed about compliance requirements and accessibility standards through webinar participation and active involvement in company discussions.
  • Data Analysis: Conduct in-depth analysis of client data, generating insightful spreadsheets for client analysis, and updating reporting templates with new features as necessary.
  • Global Reports: Update and maintain Global report trackers, ensuring accuracy and timeliness to facilitate client presentations.
  • Product Testing: Actively engage in product testing to ensure seamless functionality and minimal impact due to enhancements.
  • Client Relationship Management: Effectively manage client relationships, ultimately acting as a trusted advisor for a dedicated client portfolio.
  • Process Improvement: Identify opportunities for process improvements and actively contribute to department initiatives to implement enhancements.
  • Growth Journey: Work as part of a startup team, contributing to the growth and perfection of internal processes that continuously improve the customer experience.
  • Ad-hoc Tasks: Undertake ad-hoc tasks from time to time to support other projects of work.
  • Critical thinking: Diligently employing a proactive mindset to address potential challenges, demonstrating a committed and forward-thinking approach to problem solving.
  • High Productivity and Quality: Actively demonstrate a consistent productivity and assume full responsibility for assigned tasks, and consistently upholding a high standard of performance and accountability in task execution.

Your profile

  • Proficient in both written and verbal English.
  • Demonstrate composure and resilience in high pressure situations.
  • Demonstrate a compassionate approach when addressing client concerns.
  • You have excellent interpersonal skills, fostering positive relationships with customers and team members.
  • You are comfortable and confident delivering presentations in a clear and effective manner.
  • Demonstrate exceptional attention to detail, ensuring precision in all tasks.
  • You have Strong organisational skills, allowing for effective multi-tasking and efficient tasks management.
  • You are comfortable working with multiple systems such as Microsoft, HubSpot and InDesign.
  • You thrive in a fast-paced start up environment, embracing challenges and opportunities as they present.
  • You can work towards individual and team KPIs.
  • Have a growth mindset and exciting about working with a company that is changing constantly.
  • Have remote working experience and capabilities.

Why us?

WHAT YOU GET IN RETURN:


  • Fully Remote work based in Portugal
  • A competitive salary
  • Internet Allowance (20 Euros per month) and Meal Allowance (7.63 Euros daily)
  • Equipment provided
  • Home office allowance
  • A Buddy on joining
  • Online Gym and Wellbeing Studio.
  • The opportunity for professional growth.
  • Fun company events and team outings.
  • Autonomy and Responsibility

OUR RECRUITMENT PROCESS
  • 30 min Teams interview with the Recruitment Team
  • Language test if applicable to the role
  • 45 min Teams interview with the Hiring Team

About us

Otonomee is a purpose-built, fully remote BPO. Otonomee was founded in 2020, to provide a different offering in the BPO industry. By leveraging our remote working model, we provide premium Customer Experience with a high quality, flexible entrepreneurial approach.

Our clients are scaling Brands requiring global support, who share our commitment to great Customer Service by promoting a positive employee experience and a sustainable & equitable future

Otonomee is a Certified BCorporation. We encourage equality, diversity, and inclusion in the workplace, promoting dignity and respect for all. We welcome your unique talents and contributions, our inclusive culture inspires us to be curious, be bold and speak openly. We strive for an inclusive culture where we all can feel respected, valued, and connected – Together we grow

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