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ofertas de emprego: madiff

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28 ofertas

Job Post Details

Helpdesk Technician - job post

Madiff
Lisboa
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Dados da oferta

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Tipo de oferta

  • Período Integral

Localização

Lisboa

Descrição Completa da Oferta

Job Information

    Industry

    Retail & Wholesale

    City

    Lisboa

    State/Province

    Lisboa

    Country

    Portugal

    Zip/Postal Code

    1200-629

Job Description

  • Diagnosing and/or resolving anomalies related to various technological bases, particularly computer systems (software and hardware) reported by local users
  • Assisting users in the use of computer equipment (printers, video conferencing rooms)
  • Collaborating in the implementation of technological projects and new equipment
  • Supervising equipment and technologies to maintain process control standards, security, and product quality
  • Communicating with various stakeholders of diverse profiles (Management, Directors, Business, Engineering, etc.)


Requirements

  • Bachelor's degree in IT field
  • Over 3 years of experience in Field Support (first-line user support on-site)
  • Experience in diagnosing and/or resolving anomalies related to various technological bases, including computer systems (software and hardware) reported by local users
  • Customer Support experience
  • Ability to understand various systems and equipment, their functionalities, and how they fit into an ecosystem
  • Strong communication and teamwork skills
  • Proactive in proposing solutions to problems
  • Proactive in suggesting improvements to platforms and/or tools to enhance day-to-day work
  • Ability to adapt communication to various stakeholders encountered in daily interactions (Management, Directors, Business, Engineering, etc.)
  • Availability to participate in on-call prevention activities


Benefits

  • Attractive and transparent remuneration system
  • Professional development in an international environment
  • Additional benefits package
  • The ability to implement your own ideas
  • Good work atmosphere

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