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Are you passionate about process excellence and looking forward to driving business outcomes through technology-enabled solutions? Do you have experience in Project Management aligned with deep expertise with Service Now? Then, bring us your strategic thinking, project leadership skills, and passion for process improvement, and become a key member of our team as a Global Business Platform Owner. Join us now and take the lead in driving process excellence across our organization!

As a Global Business Platform Owner, you will play a critical role in driving process excellence and business outcomes across our organization, being responsible for designing, implementing, and enhancing our ServiceNow Service Management Finance processes, and ensuring alignment with industry best practices and internal policies. As the project leader for this initiative, you will oversee the entire project lifecycle, from planning to delivery, and will be accountable for achieving project goals and objectives.



In your new role, you will:

• Lead the end-to-end design , implementation, and enhancement of ServiceNow Service Management processes, leveraging ServiceNow's capabilities to create smart workflows and automate processes where possible
• Establish governance frameworks for compliance with ServiceNow guidelines, regulatory standards, and internal policies, ensuring process adherence and minimizing risks
• Collaborate closely with stakeholders at all levels to gather requirements, provide support, and ensure effective communication, driving process improvements and business outcomes
• Develop and deliver training programs to ensure stakeholder understanding and adherence to ESM standards, driving adoption and usage of new processes and tools
• Communicate process changes, updates, and improvements across the organization clearly and promptly, ensuring that all stakeholders are informed and aligned
• Define key performance indicators (KPIs) , measure process performance, and drive continuous improvement efforts, identifying areas for improvement and implementing changes that drive efficiency, productivity, and quality
• Act as a member of the ESM Team , contributing to the development of ESM strategies, sharing best practices, and collaborating with other team members to drive process excellence and business outcomes
  

You are a natural collaborator, with a talent for building strong relationships and driving consensus across diverse teams. You're a strategic thinker, able to navigate complex organizational dynamics with ease, and a creative problem-solver, always seeking innovative solutions to drive growth and improvement. With a strong sense of ownership and accountability, you're a results-driven leader who inspires confidence and trust in those around you.

You are best equipped for this task if you have:

• A degree in Business Administration, Engineering, Computer Science , or a related field
• At least 10 years of experience in process management , operations, or a related field, with a focus on service management – preferably in a consulting company
• Experience in working with ServiceNow , with a record of successfully implementing process improvements and delivering results
• Proven experience in leading projects and implementing process improvements , with a track a strong ability to manage multiple projects simultaneously
• Experience in working as a Business Platform Owner in a similar position is highly desirable
• Ability to work in a global, matrix organization , with excellent influencing and negotiation skills to engage with stakeholders at all levels
• Strong analytical, problem-solving, and communication skills, with the ability to articulate complex ideas and solutions to both technical and non-technical stakeholders
• Certifications in process management, such as ITIL, Lean, or Six Sigma, are a plus
• Certifications in project management, such as PMP or IPMA, are a plus
• Ability to work in a fast-paced environment , with a focus on delivering results
• Fluency in English is mandatory , with additional languages being an asset

Please send us your CV in English.



Contact:
Luis Oliveira, LinkedIn

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- Welcome to Infineon Technologies Business Solutions in Porto! -

Infineon Technologies Business Solutions is a vibrant global hub, driven by diverse talents and an operational culture of excellence, in a privileged geographic location. The team of more than 25 nationalities works together in a dynamic, diverse and inclusive environment. We lead innovation and digital transformation, shaping the future of Infineon Technologies. At the heart of everything we do, people matter most. Our ultimate goal is to craft a unique experience for both our customers and employees.

At our site you will find a range of diverse teams that have built a reputation for delivering high-quality services for all Infineon in Finance, Procurement, Human Resources, IT, Audit, Legal, Compliance, Business Continuity and Sustainability, Cyber Security, Communication, Corporate Supply Chain Logistics and Sales & Marketing. Porto is a powerhouse of ideas and solutions, a key player in the global company’s puzzle, delivering specialized services and innovative solutions.

Together, Infineon Technologies Business Solutions will continue to shape the future, driving innovation and excellence for years to come.

We are on a journey to create the best Infineon for everyone.
This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills.
We look forward to receiving your resume, even if you do not entirely meet all the requirements of the job posting.
Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.
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