ofertas de emprego: key account manager - Lisboa

About the job

• The Cash Account Manager is the privileged interlocutor of clients to follow-up their cash accounts. This follow-up is taking into consideration client needs to optimise their treasury and ensuring the correct processing of their cash transactions
• To be part of a team working towards a common goal, following procedures and work organization, Cash Account managers will have to deal with several departments and interact with different activities, providing the possibility to expand the knowledge of all team members

Your Main Activities Are

• Process client instructions by analysing, validating and implementing those instructions.
• Check and monitor failed instructions and provide the correct update to clients, including follow-up on client’s instructions blocked by teams working in Credit Risk
• Identify and advise on any exceptional or irregular situations, and put in place corrective measures in line with management validation
• Manage email inboxes, phone calls and follow-up of requests from clients or internal teams
• Extract the relevant information from systems and perform proper reconciliation of all details, while verifying documentation received and forwarding to relevant processing team (when applicable)
• Follow-up on set-ups and fill in the corresponding files/systems with relevant data.
• Management and monitoring of client or counterparty claims via internal workflow tools (value date adjustment, return of funds, etc.)
• Client testing follow-up – ensure that swift messages are properly integrated into systems when new clients are onboarded, or when new services are being introduced
• Confirm that the checklist tasks are done and updated in accordance with the client’s specificities
• Perform tasks and/or participate in projects needed for the efficient achievement of BNP Paribas objectives

Profile and Skills to Success

• Bachelor Degree in Economics / Finance / Accounting or related
• Advanced level of English, both written and oral
• Knowledge in MS Office Pack (Excel)
• Attention to detail / rigor
• Ability to collaborate / teamwork
• Analytical ability
• Client focused

#LI-Hybrid

Why joining BNP Paribas?

• Leading banking institution

BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.

• Our presence in Portugal

In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group’s 10 business entities established in the country. Its presence also extends to 11 excellence centres providing value-added services to various countries where the BNP Paribas Group also operates.

• International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:

• Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines;
• Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services;
• Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.

• Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

• Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

• Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

• Please note that only applications submitted in English will be considered.

• In case you are selected for this role, further documentation will be requested to support your hiring process.