ofertas de emprego: jolera inc.

Who We Are

Jolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide. We’ve helped transform hundreds of MSPs & solution providers worldwide! With our collection of tenured experts, we provide an elevated managed service experience for a variety of clients. At Jolera, we treat each MSP partner with specialized care and uniquely organize our products for your individual business needs.

Who You Are

We are seeking a proactive and customer-oriented Customer Success Specialist to join our team. As a Customer Success Specialist, you will be responsible for ensuring our customers achieve success with our product/service by providing exceptional support and guidance. You’ll work closely with our customers to understand their needs, address any challenges, and help them derive maximum value from our offerings.

What You’ll Do

-Act as the primary point of contact for assigned customers, building strong, lasting relationships.
-Provide tailored support to help customers achieve their business goals using our product/service.
-Monitor customer health scores and proactively engage with clients at risk of churn.
-Conduct regular check-ins to ensure customer satisfaction and uncover potential issues or opportunities for upsell.
-Collaborate with cross-functional teams (sales, product, and support) to ensure customers’ needs are met and feedback is communicated effectively.
-Analyze customer data and feedback to continuously improve the customer experience.
-Advocate for the customer within the company, ensuring their needs are prioritized in product development and service offerings

Qualification:

-5+ year of experience in customer service or a customer-facing role.
-Strong communication skills, both written and verbal.
-Excellent problem-solving and conflict resolution abilities.
-Ability to work independently and as part of a team.
-Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
-A positive attitude, patience, and empathy toward customers.

Desired Skills:
-Bilingual (Portuguese and English).
-Experience in a Technology industry.
-Familiarity with customer service best practices.

What We Offer

-Working in the office.

-Competitive compensation package

-Competitive benefits package

-Company Perks, Good Life gym, and various brand discounts

-Company events, recognitions, and celebrations

-Career development and growth opportunities

 

Job Type: Full-time