ofertas de emprego: helpdesk público

We are looking for a Helpdesk / IT Support professional to join a challenging project within a European institution based in Luxembourg.

Key Responsibilities

• Provide 1st level technical support to end-users;
• Install and configure Windows 7 and 10 operating systems;
• Support users with the Microsoft Office Suite;
• Configure and troubleshoot VPN connections;
• Manage and support mobile devices and telephony services;
• Log and follow up on tickets using ticketing and CMDB tools;
• Diagnose and resolve network issues (hardware, protocols, TCP/IP);
• Ensure a customer-focused service and high-quality standards;
• Escalate complex incidents to higher-level support teams;
• Document procedures and solutions for the knowledge base.

Requirements

• Experience with MS Office Suite;
• Experience with Microsoft OS (Windows 7 and 10);
• Knowledge of mobile devices and related services;
• Troubleshooting skills for PCs, laptops, tablets, VPN, etc.;
• Familiarity with ticketing and CMDB tools;
• Basic understanding of networking and protocols;
• Strong customer service orientation and problem-solving skills.

Additional Information

• Fluency in English is required;
• Good knowledge of French is a strong asset;
• Willingness to travel to Luxembourg, especially during the onboarding phase;
• Availability to work in rotating shifts (Luxembourg time, GMT+1):
• Shift 1: 07h00 – 16h00
• Shift 2: 08h00 – 17h00
• Shift 3: 10h00 – 19h00
• Must follow the Luxembourg public holiday calendar (Portuguese holidays do not apply);
• Initially 100% on-site, with the possibility of switching to a hybrid model later on.

If you're passionate about IT support and would like to work in an international environment, we'd love to hear from you!

Tipo de oferta: Integral/Full-time

Horário de trabalho:

• Turno de 8 horas

Remuneração suplementar:

• Subsídio de Natal