Resultados da pesquisa
Ordenar por: relevância - data
4 ofertas
- Token MetricsTeletrabalhoToken Metrics is seeking a Cryptocurrency Customer Support Specialist that excels in meeting cryptocurrency customers' expectations, from answering questions…·
- Syneos - Clinical and Corporate - ProdTeletrabalhoDescription Principal Statistical Programmer Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate…·
- Syneos - Clinical and Corporate - ProdTeletrabalhoDescription *Europe: Preferred: Targeting someone with less than 3 months notice * US: Must be on Central or East Coast hours (no West coast) Principal…·
- Syneos - Clinical and Corporate - ProdTeletrabalhoDescription Principal Biostatistician (Medical Affairs) Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to…·
Job Post Details
Dados da oferta
Veja como os detalhes da oferta se ajustam ao seu perfil.Tipo de oferta
- Período Integral
Descrição Completa da Oferta
Token Metrics is seeking a Cryptocurrency Customer Support Specialist that excels in meeting cryptocurrency customers' expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflict from customer complaints to ensure customer satisfaction.
To be successful as a Customer Support Representative, you should stay informed about product and service specifications and maintain good relations with customers. Ultimately, a successful Customer Support Representative should be able to achieve outstanding customer service and communicate effectively with customers.
Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Respond to comments and community member queries in a timely manner
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Work with the team to improve the server and community experience, increase engagement and activity
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- Assist with other matters relevant to the role, as provided by Token Metrics
- Identify & remove spam, scammers, and inappropriate content from our Discord server
Requirements
- Familiarity with CRM systems Preferably Intercom
- Ability to navigate community management tools Like Telegram, Discord
- Customer orientation and ability to adapt/respond to different types of customers
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Token Metrics helps crypto investors build profitable portfolios using artificial intelligence-based crypto indices, rankings, and price predictions.
Token Metrics has a diverse set of customers, from retail investors and traders to crypto fund managers, in more than 50 countries.
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