ofertas de emprego: call center - Porto

Join the dynamic world of telecommunications with our client, a leading and rapidly expanding telecommunications company based in Switzerland. Offering a comprehensive portfolio of mobile, internet, television, and fixed-line services for both private and business customers, our client is committed to growth and innovation. We are seeking passionate and dedicated individuals to join our team and contribute to our award-winning success.

responsibilities:

• manage and process inbound and outbound telephone contacts with customers;
• cultivate and maintain robust relationships with existing customers;
• identify, analyze, and resolve customer issues and concerns;
• analyze customer data to anticipate needs and proactively address potential churn;
• develop and implement strategies to reduce customer churn and improve customer loyalty;
• provide consistent and proactive follow-up with customers;
• offer tailored and personalized solutions to customer needs;
• contribute to the continuous improvement of customer service processes;

required skills & competencies:

• fluency in German and C1 level proficiency in English;
• minimum 2 years of experience in a customer support or call center environment;
• strong customer orientation and a focus on customer satisfaction;
• flexibility and resilience to stress;
• excellent communication and articulation skills;
• proficiency in IT tools and systems;

what we have to offer you?

• direct contract with the client;
• base salary: 900€ (gross);
• performance-related bonus: up to 360€ (gross);
• language bonus: 350€ for german + 150€ for english;
• meal allowance: 9.60€/day;
• health insurance;
• schedule: shifts between 7:00 AM and 9:00 PM, monday to sunday;
• 2 rotating days off per week;
• work model: hybrid;

Location: Lisbon, 7 Rios.

If you are passionate about customer retention and possess the skills and experience we are looking for, we encourage you to apply!

Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.

If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.

Job Types: Full-time, Permanent

Pay: 1,511.00€ - 2,021.00€ per month

Idioma:

• Alemão (Obrigatório)