ofertas de emprego: software test engineer - Braga
- CrossoverTeletrabalho in PortoAnúncio·PostedAnunciada há 3 dias
- Support engineers often find themselves bogged down in repetitive troubleshooting, limited by the narrow scope of their product expertise.
Ver ofertas semelhantes desta empresaVestas3,3PortoAnúncio·PostedAnunciada há 9 dias- Development and maintenance of the software development setup and the software tool chain.
- We implement and test safety-critical software in the ANSYS SCADE…
- KodlyTeletrabalho in PortoPostedAnunciada há 26 dias·
- Estamos neste momento à procura de um Junior Software Engineer para integrar uma equipa de suporte na area financeira que opera sobretudo com o mercado Francês.
- Ver todas as Ofertas de emprego de Kodly – ofertas para Porto – Ofertas de emprego de Engenheiro de Software em Porto
- Pesquisa por salário: salários de Junior Software Engineer - Porto
- TUI GroupModelo Híbrido in PortoPostedAnunciada há 3 dias·
- Evaluate the readiness to ship throughout the software development lifecycle.
- Responsible for defining an appropriate testing strategy and ensuring the…
- Visualizar todas as Ofertas de emprego de TUI Group - empregos: Porto
- Pesquisa por salário: salários de Quality Engineer - Porto
- Consulte as perguntas e respostas sobre a empresa TUI Group mais populares.
- TUI GroupModelo Híbrido in PortoPostedAnunciada há 2 dias·
- Being an enthusiast in software engineering and software craftsmanship, with a strong DevSecOps mindset, and thanks to your excellent collaboration skills you…
- Ver todas as Ofertas de emprego de TUI Group – ofertas para Porto – Ofertas de emprego de Full Stack Developer em Porto
- Pesquisa por salário: salários de Full Stack Software Engineer - Porto
- Consulte as perguntas e respostas sobre a empresa TUI Group mais populares.
Ver ofertas semelhantes desta empresaInformation FactoryModelo Híbrido in PortoPostedAnunciada há 26 dias·- Software Testing: Perform both, manual and automated tests to ensure software meets high standards, focusing on robustness and customer satisfaction.
- Ver todas as Ofertas de emprego de Information Factory – ofertas para Porto – Ofertas de emprego de Software Quality Engineer em Porto
- Pesquisa por salário: salários de Software Quality Engineer (m/f/d)
- ACE development & EngineeringPortoPostedAnunciada há mais de 30 dias·
- Create test cases and perform tests;
- § Master degree in software/ electronics degree.
- Create detailed designs and support with creating software architecture;
- Ver todas as Ofertas de emprego de ACE development & Engineering – ofertas para Porto – Ofertas de emprego de Software Engineer em Porto
- Pesquisa por salário: salários de Embedded software engineer - Porto
- SWORD HealthPortoPostedAnunciada há mais de 30 dias·
- Naturally curious and methodical engineer capable of doing root-cause analysis of failure modes across hardware, electronics, and software.
- Ver todas as Ofertas de emprego de SWORD Health – ofertas para Porto – Ofertas de emprego de Senior Test Engineer em Porto
- Pesquisa por salário: salários de Senior Quality Test Engineer
- Consulte as perguntas e respostas sobre a empresa SWORD Health mais populares.
- lastminute.comTeletrabalho in PortoNormalmente responde dentro de 3 diasPostedAnunciada há mais de 30 dias·
- Design, write and test high-quality software by using a range of practices like TDD, DDD, Clean Code or SOLID Principles.
- Previous experience with XP practices.
- BytePitch - Software LabsTeletrabalho in PortoPostedAnunciada há mais de 30 dias·
- Work closely with Frontend developers, DevOps engineers, and other team members to deliver integrated solutions;
- Working with frameworks such as Node.js;
Ver ofertas semelhantes desta empresaCELUSModelo Híbrido in PortoPostedAnunciada há mais de 30 dias·- Collaborate with QA Engineers to develop effective strategies and test plans.
- Strong knowledge of software testing methodologies, tools, and processes.
- Ver todas as Ofertas de emprego de CELUS – ofertas para Porto – Ofertas de emprego de Quality Assurance Engineer em Porto
- Pesquisa por salário: salários de Middle QA Engineer - Porto
- BytePitch - Software LabsTeletrabalho in PortoPostedAnunciada há mais de 30 dias·
- Write and maintain unit tests, conduct thorough testing, and troubleshoot frontend issues.
- Work closely with backend engineers, designers, and other team…
- Ver todas as Ofertas de emprego de BytePitch - Software Labs – ofertas para Porto – Ofertas de emprego de Front End Developer em Porto
- Pesquisa por salário: salários de Frontend Software Engineer - Porto
- InetumPortoNormalmente responde dentro de 2 diasPostedAnunciada há mais de 30 dias·
- Insurance software is at the heart of innovation and is full of challenges in areas as diverse as Application Development, Product Management, Project…
- Ver todas as Ofertas de emprego de Inetum – ofertas para Porto – Ofertas de emprego de Senior Software Engineer em Porto
- Pesquisa por salário: salários de Senior Software Engineer (Cleva) - Porto
- Consulte as perguntas e respostas sobre a empresa Inetum mais populares.
- EuronextPortoPostedAnunciada há mais de 30 dias·
- Mentor and coach software engineers, helping them grown from technical standpoint and also leveraging their soft skills.
- Visualizar todas as Ofertas de emprego de Euronext - empregos: Porto
- Pesquisa por salário: salários de Principal Software Engineer
- TeamViewer GmbHTeletrabalho in PortoPostedAnunciada há 12 dias·
- Optimize and enhance our software with new, efficient algorithms and state-of-the-art software tools and technologies.
Job Post Details
Application Support Engineer, Trilogy (Remote) - $60,000/year USD - job post
Dados da oferta
Veja como os detalhes da oferta se ajustam ao seu perfil.Tipo de oferta
- Período Integral
Descrição Completa da Oferta
In the fast-paced world of enterprise software, traditional customer support methods often fall short of excellence. Support engineers often find themselves bogged down in repetitive troubleshooting, limited by the narrow scope of their product expertise. Data shows that over 60% of support tickets are escalated due to inadequate problem-solving skills or a lack of product knowledge. This not only frustrates customers but also stifles the growth and satisfaction of support agents.
At Trilogy, we’ve reimagined customer support with the power of AI. Managing over 100 unique enterprise software products, we leverage advanced AI tools to streamline troubleshooting and enhance problem-solving capabilities. Our AI-driven approach not only helps diagnose issues faster but also provides intelligent insights and solutions, making our support team exceptionally efficient and effective. Our AI-powered chatbot crushes most tickets, so only the most complicated customer issues will be escalated to you.
The issues you face in this role will be challenging and diverse, requiring solutions that may involve configuration, database adjustments, or even code-level fixes. This is not a role for those who prefer to stick to familiar routines or spend months mastering a single product. We seek self-starters who can quickly adapt, troubleshoot efficiently, and continuously learn on the job. If you are someone who gets frustrated by rigid processes or needs extensive hand-holding, this is not the right fit for you.
You will be a crucial part of the Trilogy Support team, directly contributing to our reputation for exceptional customer service. This position offers a unique opportunity to advance your career rapidly by developing deep technical expertise across a wide array of products. If you are ready to embrace a challenging yet rewarding role where you can make a significant impact, we encourage you to apply.
What you will be doing
- AI-Augmented Customer Resolutions: Analyze complex tickets escalated by AI systems, apply human expertise to areas where AI falls short, and then close the gap by improving the AI system
- AI Training and Improvement: Review AI-generated solutions and provide detailed feedback and participate in AI model fine-tuning sessions
- Cutting-Edge AI Integration: Prototype and test new AI tools and methodologies
What you will NOT be doing
- Taking two whole months to get up to speed; you will be expected to ramp up one several products within the first month (we are aware this is aggressive)
- Relying on your managers for help; if you are not adept at unblocking yourself, you will likely struggle in this role
Key Responsibilities
- Integrate technical human expertise and AI capabilities to deliver exceptional customer support, focusing on complex issues that AI cannot yet fully resolve
Candidate Requirements
- At least 4 total years of experience in a technical customer support or engineering role
- Advanced generative AI proficiency (i.e., use of multiple AI tools, ability to automate workflows and custom GPTs); if you've only used LLMs for research, learning, brainstorming, or content generation, that will be deemed insufficient
This position is also known as:
- Technical Support Engineer
- Senior Technical Support Engineer
- Senior Technical Support Analyst