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Job Post Details

Customer Support Agent (Remote) - job post

SPIC AND SPAN. Home & Office Cleaning
PortoTeletrabalho
1 400€ por mês
Taxa de resposta às candidaturas de 75% ou mais nos últimos 30 dias, o que normalmente leva 1 dia.

Dados da oferta

Veja como os detalhes da oferta se ajustam ao seu perfil.

Remuneração

  • 1 400€ por mês

Tipo de oferta

  • Contract

Descrição Completa da Oferta

Job Title: Customer Support Agent

Venture: SPIC AND SPAN. Home & Office Cleaning

Location: Remote (GMT to GMT+3)

About Us:

SPIC AND SPAN. Home & Office Cleaning is an online marketplace platform that connects customers with professional cleaning services across selected EU countries. We facilitate access to top-notch cleaning services for homes and offices, ensuring our clients enjoy a spotless and hygienic environment provided by trusted cleaning professionals. Join our dynamic team and be a part of a growing company committed to excellence in the cleaning industry.

Job Description:

We are looking for a dedicated and empathetic Customer Support Agent to join our remote team. As a Customer Support Agent, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a seamless experience with our services.

Key Responsibilities:

  • Respond to customer inquiries via email, phone, and chat in a timely and professional manner.
  • Assist customers with booking services, rescheduling appointments, and managing their accounts.
  • Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
  • Collaborate with cleaning professionals and other team members to address customer needs and requests.
  • Maintain accurate records of customer interactions and transactions.
  • Provide feedback to the team to improve our services and customer experience.

Qualifications:

  • Previous experience in customer support or a similar role.
  • Excellent communication skills, both written and verbal, in English. Additional EU languages are a plus.
  • Strong problem-solving skills and a customer-centric approach.
  • Ability to work independently and manage multiple tasks simultaneously.
  • Familiarity with CRM systems and practices.
  • High level of empathy and patience when dealing with customers.

What We Offer:

  • Competitive compensation.
  • Flexible working hours and remote work opportunities.
  • A supportive and collaborative team environment.
  • Opportunities for professional growth and development.

How to Apply:

If you are passionate about customer service and eager to contribute to a growing company, we would love to hear from you! Please send your resume and a cover letter detailing your experience and why you would be a great fit for this role to apply@spicandspan.net. You can also apply directly through Indeed.

Join SPIC AND SPAN. Home & Office Cleaning and help us deliver exceptional service to our customers!

Job Types: Full-time, Contract

Pay: 1,400.00€ per month

Experience:

  • Customer Support: 1 year (Preferred)

Language:

  • English (Required)

Application Deadline: 29/06/2024
Expected Start Date: 01/07/2024

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