ofertas de emprego: prorekruter portugal - Lisboa

• This offer comes with 15th EXTRA SALARY: 895€ grosses paid after 1st year of contract!

EN: Customer Support Specialist (French Speaking) - Lisbon Oriente
PT: Especialista de Apoio ao Cliente (Língua Francesa) - Lisboa Oriente
FR: Spécialiste du support client (francophone) - Lisbonne Oriente

✅ Ort: Lissabon-Oriente

• Possible start: 29.01
• It's OFFICE BASED position in Lisbon Oriente
• We offer efficient and fast remote recruitment process
• Work in the company office in Lisbon-Oriente: Monday to Friday – 8 am to 8 pm, Saturday to Sunday – 8 am to 5 pm ( 5days/week, 40h per week)
• We don't require any experience, we offer training!

✅ Company:

Our client is a global technology leader specializing in internet services and products, including online advertising, search solutions, and cloud computing. Renowned for innovation, the company revolutionizes how people access information, providing digital tools used by billions worldwide.

✅ As a Customer Support you will:

• Respond to French speaking customer inquiries across multiple channels (phone, email, chat, social media) related to e-commerce, software, hardware, and wireless issues
• Provide pre-sales guidance, general support, and technical troubleshooting to customers
• Maintain a professional, consistent brand voice in all communications, both private and public
• Escalate unresolved issues to advanced support teams and collaborate with technicians to resolve complex tickets
• Manage and prioritize individual ticket queues, ensuring timely follow-ups and solutions

✅ Competitive salary and remuneration system (incl. meal allowance):

• 895€ gross x 14 months (it's 1044€ gross x 12 months) - basic salary,
• 95€ gross / month fixed project bonus
• up to 120€ gross - performance bonus,
• 7,23€ NET/day meal voucher - given as a pre-paid card
• 20€ -Transport allowance
• This offer comes with 15th EXTRA SALARY: 895€ gross paid after 1st year of contract!

Your yearly annual salary (including all bonuses) is from: 14.805€ - 16.245€!

✅ What do we expect?

• You speak perfect French (C2-native)
• You speak English - at least B2 level
• You are ready to move to Lisbon or already live there
• You are customer-oriented and enjoy interacting with people
• If you are tech fan, it's your great advantage!

✅ What do we offer?

• Possible start: 29.01
• Permanent (CDI) full time employment contract with 3 months trial period (according to the Portuguese law)
• It's OFFICE BASED position in Lisbon Oriente
• Shifts system: Monday to Friday – 8 am to 8 pm, Saturday to Sunday – 8 am to 5 pm (5days/week, 40h / week) with 2 rotating days off
• Private Health Insurance from day 1
• A Bring a Friend Program with attractive incentives
• Complete online hiring process regulated!

✅ EU citizenship or a residence permit in Portugal is mandatory

Are you interested in a new adventure ?

Then apply with your CV

We look forward to you !

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Job Types: Full-time, Permanent

Pay: 1,010.00€ - 1,130.00€ per month

Application Question(s):

• When is the closest possible start date for you?
• Your email address and phone number are mandatory to continue your application for this job posting. Please leave them here:
• Your current location (city):
• This offer is related to our client Concentrix (formerly Webhelp) Portugal. Are you okay with continuing with your application?
• Is French your native language?
• Is your English language at working proficiency level (min. B2)? Please confirm here:
• Outside of Portugal CANDIDATES: If you are living ABROAD now, are you ready to relocate to Portugal? If so, when is this possible for you?
• Are you ready to work in our office in Lisbon Oriente area?
• Are you legally authorized to work in Portugal?

If you are not an EU citizen, confirm on what basis you can work in Portugal (VISA/Work Permit/etc.).

Language:

• French (at least C2 level) (Required)
• English communicative (Required)

Expected Start Date: 29/01/2025