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Job Post Details
Francophone/ French Customer Support: Lightning Solutions / Mo-Fri / 13.03 - job post
Dados da oferta
Remuneração
- 920 € - 1 265 € por mês
Tipo de oferta
- Período Integral
Localização
Descrição Completa da Oferta
FR: Assistance clientèle : Lightning Solutions / Lundi-Vendredi / 13.03
PT: Apoio ao cliente em francês: Lightning Solutions / Seg-Sex / 13.03
Location: Lisbon, Portugal
- Possible start: 13.03
- We offer efficient and fast remote recruitment process
- It is great possibility to get good money throughout the year in Portugal!
- Private life friendly working schedule time frames: Monday - Friday: 07:00-19:00 (8h/day, 40h/week, 5 days/week) with weekends off!
- We do NOT require previous experience, we will teach you everything
Company:
Our client is the global leader in lighting. They provide smart lighting solutions – a range of color-changing LED lamps and white light bulbs that can be controlled wirelessly.
And their connected lighting offerings bring light and the data they collect to devices, places and people – redefining what light can do and how people use it.
Their innovations are contributing to a safer, smarter and more sustainable world.
As a Customer Support you will:
- Processing all customer inquiries in French by phone or email, including troubleshooting, returns and also dealing with possible fraud cases
- Share product information with customers and provide assistance with pairing devices and app management
- Be ready to answer customers' questions before ordering, especially when choosing new devices and expansion options
- Answer questions about delivery such as: "I expected my product yesterday, but I still haven't had any news about the status of my shipment today."
What do we expect:
- Perfect French skills (C2 - native)
- Communicative English level (min. B1+ / B2)
- You live in Lisbon or you want to relocate there
- Ability to communicate clearly and effectively
- You are looking for adventure in fast growing, international company
- We do NOT require previous experience, we will teach you everything
Competitive salary and remuneration system (incl. meal allowance):
- 900€ gross x 14 months (it's equivalent of 1050€ x12 months) -base salary
- up to 100€ gross performance bonus/month,
- 20€ -Transport allowance
- meal allowance: 7,23€ NET/day (approx 145€ NET/month in a voucher card)
What we offer:
- Possible start: 13.03
- Private life friendly working schedule time frames: Monday - Friday: 07:00-19:00 (8h/day, 40h/week, 5 days/week) with weekends off!
- Full time fixed term 6-months employment contract with extension possibility (according to the Portuguese law)
- Training is provided at the beginning of the work
- We offer office based work system in our modern location in Lisbon - Oriente
- Complete online hiring process regulated
- A Bring a Friend Program with attractive incentives
- Private Health Insurance from day 1
- Benefit from our modern amenities, many discounts in local businesses, sports and social responsibility activities, internal parties and much more!
Note: We require EU citizenship or full rights to work in Portugal
Are you interested in a new adventure?
Then apply with your CV, we look forward to you !
* By applying for this position, you agree to our privacy policy and consent to the processing of your personal data and its transfer to the client offering this position
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Job Types: Full-time, Contract
Contract length: 12 months
Pay: 920.00€ - 1,265.00€ per month
Application Question(s):
- Your email and phone number are mandatory to proceed your application in this recruitment, please leave it here:
- When is the closest possible date to start for you?
- Outside of Portugal CANDIDATES: If you are living ABROAD now, are you ready to relocate to Portugal? If so, when is this possible for you?
- Is French your native language?
- Are you legally allowed to work in Portugal?
If you are not an EU citizen, confirm on what basis you can work in Portugal (VISA/Work permit/etc.).
- Your current location (City):
- Are you ready to work in our office in Lisbon Oriente?
- Have you ever worked at Concentrix/Webhelp in Portugal or were you in the recruitment process with them? If so, please leave a comment here:
- This offer is connected with our client Concentrix (formerly Webhelp). Are you okay with continuing with your application?
Language:
- French (C2-native) (Required)
- English communicative (Required)
Expected Start Date: 13/03/2025