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Job Post Details

Francophone/ French Customer Support: Lightning Solutions / Mo-Fri / 13.03 - job post

ProRekruter jobs -Portugal
5.0 de 5 estrelas
Lisboa
920 € - 1 265 € por mês

Dados da oferta

Remuneração

  • 920 € - 1 265 € por mês

Tipo de oferta

  • Período Integral

Localização

Lisboa

Descrição Completa da Oferta

FR: Assistance clientèle : Lightning Solutions / Lundi-Vendredi / 13.03
PT: Apoio ao cliente em francês: Lightning Solutions / Seg-Sex / 13.03

Location: Lisbon, Portugal

  • Possible start: 13.03
  • We offer efficient and fast remote recruitment process
  • It is great possibility to get good money throughout the year in Portugal!
  • Private life friendly working schedule time frames: Monday - Friday: 07:00-19:00 (8h/day, 40h/week, 5 days/week) with weekends off!
  • We do NOT require previous experience, we will teach you everything

Company:

Our client is the global leader in lighting. They provide smart lighting solutions – a range of color-changing LED lamps and white light bulbs that can be controlled wirelessly.
And their connected lighting offerings bring light and the data they collect to devices, places and people – redefining what light can do and how people use it.
Their innovations are contributing to a safer, smarter and more sustainable world.

As a Customer Support you will:

  • Processing all customer inquiries in French by phone or email, including troubleshooting, returns and also dealing with possible fraud cases
  • Share product information with customers and provide assistance with pairing devices and app management
  • Be ready to answer customers' questions before ordering, especially when choosing new devices and expansion options
  • Answer questions about delivery such as: "I expected my product yesterday, but I still haven't had any news about the status of my shipment today."

What do we expect:

  • Perfect French skills (C2 - native)
  • Communicative English level (min. B1+ / B2)
  • You live in Lisbon or you want to relocate there
  • Ability to communicate clearly and effectively
  • You are looking for adventure in fast growing, international company
  • We do NOT require previous experience, we will teach you everything

Competitive salary and remuneration system (incl. meal allowance):

  • 900€ gross x 14 months (it's equivalent of 1050€ x12 months) -base salary
  • up to 100€ gross performance bonus/month,
  • 20€ -Transport allowance
  • meal allowance: 7,23€ NET/day (approx 145€ NET/month in a voucher card)

What we offer:

  • Possible start: 13.03
  • Private life friendly working schedule time frames: Monday - Friday: 07:00-19:00 (8h/day, 40h/week, 5 days/week) with weekends off!
  • Full time fixed term 6-months employment contract with extension possibility (according to the Portuguese law)
  • Training is provided at the beginning of the work
  • We offer office based work system in our modern location in Lisbon - Oriente
  • Complete online hiring process regulated
  • A Bring a Friend Program with attractive incentives
  • Private Health Insurance from day 1
  • Benefit from our modern amenities, many discounts in local businesses, sports and social responsibility activities, internal parties and much more!

Note: We require EU citizenship or full rights to work in Portugal

Are you interested in a new adventure?
Then apply with your CV, we look forward to you !

* By applying for this position, you agree to our privacy policy and consent to the processing of your personal data and its transfer to the client offering this position

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Job Types: Full-time, Contract
Contract length: 12 months

Pay: 920.00€ - 1,265.00€ per month

Application Question(s):

  • Your email and phone number are mandatory to proceed your application in this recruitment, please leave it here:
  • When is the closest possible date to start for you?
  • Outside of Portugal CANDIDATES: If you are living ABROAD now, are you ready to relocate to Portugal? If so, when is this possible for you?
  • Is French your native language?
  • Are you legally allowed to work in Portugal?

If you are not an EU citizen, confirm on what basis you can work in Portugal (VISA/Work permit/etc.).

  • Your current location (City):
  • Are you ready to work in our office in Lisbon Oriente?
  • Have you ever worked at Concentrix/Webhelp in Portugal or were you in the recruitment process with them? If so, please leave a comment here:
  • This offer is connected with our client Concentrix (formerly Webhelp). Are you okay with continuing with your application?

Language:

  • French (C2-native) (Required)
  • English communicative (Required)

Expected Start Date: 13/03/2025

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