ofertas de emprego: guest relations - Guarda

Job Description:
We are recruiting a Guest Relations Executive on behalf of our esteemed luxury hotel client in Dubai. This role is crucial in delivering exceptional guest experiences from the moment they arrive to their departure. As the face of the hotel, you will manage guest interactions with professionalism, handle queries, and ensure guests receive personalized and luxurious service.

Key Responsibilities:

• Greet guests and manage check-ins and check-outs efficiently.
• Respond to guest inquiries via phone, email, or in person with professionalism and attention to detail.
• Provide detailed information on hotel services, facilities, and nearby attractions.
• Handle guest complaints promptly and effectively to ensure guest satisfaction.
• Collaborate with other departments to ensure seamless service delivery.
• Promote and upsell hotel services to enhance the guest experience.

Qualifications & Skills:

• Previous experience in guest relations or front desk roles, preferably in luxury hospitality.
• Excellent communication and interpersonal skills.
• Proficiency in English; additional languages are a plus.
• Familiarity with hotel management systems, such as Opera.

Benefits:

• Competitive salary with accommodation provided for the first two months.
• Work visa sponsorship and flight tickets.
• Career growth opportunities within an international luxury brand.

Job Type: Permanent

Ability to commute/relocate:

• Portugal: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• luxury hospitality industry: 3 years (Required)

Language:

• Inglês (Required)