Avançar para o conteúdo principal
Registe o seu currículo - É grátis e leva apenas alguns minutos!

ofertas de emprego: floresta bem cuidada, lda

Ordenar por: -
300+ ofertas
  • Ver ofertas semelhantes desta empresa
  • Ver ofertas semelhantes desta empresa

Job Post Details

Content Moderation German Specialist (C1 Level) - job post

Red Frog Recruitment LDA
Lisboa
17 000 € - 18 000 € por ano

Dados da oferta

Veja como os detalhes da oferta se ajustam ao seu perfil.

Remuneração

  • 17 000 € - 18 000 € por ano

Tipo de oferta

  • Full-time

Localização

Lisboa

Descrição Completa da Oferta

The leading destination for short-form mobile video, with the mission is to inspire creativity and bring joy. Our client creates to inspire - for you, for us, and for more than 1 billion users on the platform, leading with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. The company has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Primary Responsibility

  • You will be part of a global team that’s responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators.
  • Manage customer/seller/creator enquiries proficiently and professionally while meeting specific quality expectations.
  • Identify root cause of reported issues and provide appropriate resolutions in order to deliver excellent service. Summarize the Q&A and log in to the knowledge management tool.
  • Promptly escalate critical/ high-risk cases to the appropriate authority.  Coordinate with other teams/ departments to resolve customer issues, follow-up and make sure close-loop to all escalations.
  • Look for opportunities to identify ongoing issues and eliminate repeat complaints, reduce escalation rate in order to enhance operating process and improve overall customer experience.
  • Adhere to established procedures and guidelines while providing quality customer service in order to meet and exceed department standards.
  • Engage sellers to develop long-term relationships and confidence in client’s E commerce.
  • Support ad-hoc projects and initiatives per business needs.

Job Type: Full-time

Pay: 17,000.00€ - 18,000.00€ per year

Language:

  • German (Required)
  • English (Preferred)

Expected Start Date: 16/05/2024

Candidate-se facilmente a essa ofertaRegiste o seu currículo