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ofertas de emprego: emma – the sleep company

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46 ofertas

Job Post Details

Operations Manager - job post

Emma – The Sleep Company
3.8 out of 5
LisboaModelo Híbrido
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Dados da oferta

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Tipo de oferta

  • Período Integral

Descrição Completa da Oferta

What you'll do:

  • You will monitor and improve our retail operations & service performance for assigned markets.
  • You will take care of the onboarding of our Emma stores and setting all requirements in the systems.
  • You will steer and run all operational tasks related to our retails stores.
  • You will define and improve operations set up for stores that involve: order placement, fulfillment, technical set up & customer service.
  • Act as POC for retail team from operations side, which include Store Managers & Launch Managers.
  • Steering operational & customer service KPIs for our stores.
  • You will actively lead the operational side of store openings.

Who we're looking for:

  • Ideally you haved gained first experience in a B2B environment related to operations account management, e-commerce or worked in a start-up environment before
  • You are highly structured person and manage taking care of several account
  • You do not shy away from problems but rather act hands on and find solutions
  • You are proactive and challenge questioning the status quo
  • You enjoy managing multiple stakeholders and excel communication even in more senior environments
  • You strive in improving the performance for your responsible account on an operational level and facilitate their day-to-day operations
  • You enjoy working with stakeholders and building strong relationships
  • You have great MS/Excel skills
  • Language: English + any other European language is a plus.

What we offer:

  • A combination of personal and company growth to accelerate your career and help you reach your goals.
  • The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team.
  • Responsibility and decision-making authority from day one—you'll create an impact with new, innovative ideas and help shape our company DNA.
  • To work and learn from experts in diverse fields and get to know your team members at exciting company events.
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