Avaliações de funcionários da empresa Vodafone: Customer Service Representative
Customer Service Representative412 avaliações
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It was a really good experience but the salary in Portugal wasn't nearly enough to cover living expenses hence moving to another country. With that said, if the work culture in the Uk is as good, with the normal salary here I would assume it's a great place to work, with an opportunity for growth inside the company.
For a call centre, it’s a good place to work. Great pay, lovely benefits. They sent gift baskets out to staff over the lockdown. They have awards ceremonies often and fun work activities. However, support is minimal and demand is very high. If you work in Sales, targets are extremely high, and the environment of lying to customers is prominent. If you work in customer service, they will teach you a minimum amount of information and then provide you with an internet page that will tell you everything else you need to know about Vodafone. Except the service is rarely updated and you have to use the service whilst doing five other things on the phone to the customer. Everything you do affects your bonuses, but if the system makes a mistake or you receive bad feedback that was meant for another adviser, it will not be fixed. Your bonus will remain affected. We were all given a six month ‘probationary period’ that did not end after six months. No reasons were given, but our job security was at risk.Very high turnover rate.Honestly, if you like very fast paced environments and you thrive in over-the-phone customer service, I’d recommend it. But every person that I know who has left Vodafone, talks about how toxic and draining the work environment can be.
Canteen, free coffee, visiting shop stalls (such as sweets and Yankee candles)
Inflexible hours, limited support, heavy workload
I've been at Vodafone for 5 years on the customer service front line. The company it's self is great to work for. There's a great buzz in the office and my colleagues feel like family. There is fantastic events for engagement and a mental health crew. The issues I have with Vodafone are the "if your face fits you will go far" mentality with management. You are micro-managed to the max for stats and it sometimes feels impossible to do your job efficiently because of all the rules in place. You are always being coached on something, whether you like it or not. There is a high turnover of staff in my department. If you are applying for a call centre job at Vodafone, I'd recommend applying for the business department rather than consumer.
Micromanagement, Stats, Corrupt management
READ THIS FOR A FULL BREAKDOWN ON VODAFONE First off, the bonus scheme - they tell you that you can get up to £2000 extra in bonuses but when they get your payslip they deduct from the bonus itself. Each month my bonus should have been £180 which they would tell me, but on the payslip it is deducted from and halved. Second, employee mental health. They preach that they cater to it but don't, and especially during the Covid-19 pandemic where all employees were working from home. It was stressful being cut off from people, but they removed systems and processes to the point we couldn't do anything for customers and were frequently yelled at for not being able to do a simple thing we could have done before. It wasn't until six weeks in that they gave us alternate processes. Thirdly, they don't treat their employees like human being. Some of the processes are poorly explained or subject to interpretation that it becomes so easy for an employee to make a punishable mistake. They talk about the severity of these issues but do nothing to make them easily avoided as they should be, and the employee pays the price, not the company. I have watched hard working people lose their jobs or put under more stress by the company for simple mistakes; breaking down in tears at their desks and where are management? No where to be seen. It's other colleagues having to step in to help before being yelled at for not being on the phones. There is no such thing as compassion at this company. Fourth, the hours. This isn't a 9-5 job. This is typically an 8-5 job or 12-9 with little flexibility, - mais...
Some good people
Long hours, poor time management, stressful
Client day is s typical day at my work. how to handle Dealer Query I am learned management is very strict in the Floor. Workplace culture is very very Good Dealer some Problem Not solve Continue to call Dealer Help Line So Very Difficult to handle and Solve the Problem. enjoyable part my last job to appreciate my manager in the floor to month of the best CSE.
Working at Vodafone, your success all depends on how willing you are to go above and beyond your daily role. It is a very relaxed working culture, but as with any job, sometimes things can get a bit stressful if you are facing high workloads. The most enjoyable part of my job is the relationship I can build with my customers as I am based full time on their premises,working side by side to support and their mobile and fixed line products.
Dealt with up to 100 customers daily Handled incoming calls from customers and potential customers, provided information and received orders using Vodafone system to input data. Received Customer Service Satisfaction Award for high quality of services provided to both vendors and customers
Absolute crooks. This is the perfect example of how major corporations treat employees like a statistic and not a person. Management was awful, always referring you to another manager or the online HR which resulted in speaking with overseas agents who were no help at all. In the 6 months at this company, I witnessed the priorities of Vodafone, it’s not the employees or customers, it’s the corporate bank account.
This was a great place to work which supported you in progression or wanting to do other things within the business. There were no hurdles or barriers put in place for anyone wanting to make something more of the job, the management were extremely supportive.
Sometimes its quite hectic to handle some arrogant clients so we have to be calm and explain them and help them out with a better solution for their p
Working there is very much informative as dealing with different problems of different clients/ customers regarding the services and handling each customer as per their issues related to Vodafone
Terrible company. Worked there for over a year and they struggled to get 1 pay right. Always fighting with payroll to get money owed to me. Managers coming in with no trainjng and learning on the job. Yeah, thats cool, until advisors like us need help, go ask the manager who doesnt know and asks another advisor. Wastes so much time. No fair rights for disability or LGBT either so expect to be treated differently
Going home at end of shift
99% of vodafone