Vodafone
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Avaliações de funcionários da empresa Vodafone: Customer Service Representative

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Cultura Corporativa
It was a really good experience but the salary in Portugal wasn't nearly enough to cover living expenses hence moving to another country. With that said, if the work culture in the Uk is as good, with the normal salary here I would assume it's a great place to work, with an opportunity for growth inside the company.
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Cultura Corporativa
I enjoyed my time working for Vodafone. The team environment was great and I learned ao much during my time there. Definitely a great place to start with room to grow.
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Cultura Corporativa
For a call centre, it’s a good place to work. Great pay, lovely benefits. They sent gift baskets out to staff over the lockdown. They have awards ceremonies often and fun work activities. However, support is minimal and demand is very high. If you work in Sales, targets are extremely high, and the environment of lying to customers is prominent. If you work in customer service, they will teach you a minimum amount of information and then provide you with an internet page that will tell you everything else you need to know about Vodafone. Except the service is rarely updated and you have to use the service whilst doing five other things on the phone to the customer. Everything you do affects your bonuses, but if the system makes a mistake or you receive bad feedback that was meant for another adviser, it will not be fixed. Your bonus will remain affected. We were all given a six month ‘probationary period’ that did not end after six months. No reasons were given, but our job security was at risk.Very high turnover rate.Honestly, if you like very fast paced environments and you thrive in over-the-phone customer service, I’d recommend it. But every person that I know who has left Vodafone, talks about how toxic and draining the work environment can be.
Vantagens
Canteen, free coffee, visiting shop stalls (such as sweets and Yankee candles)
Desvantagens
Inflexible hours, limited support, heavy workload
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Cultura Corporativa
Great benefits package, relaxed dress code, real people with personalities, family feeling work culture, great site and work conditions, proactive teams
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Cultura Corporativa
Good working Environment with growth and all staff and manager will be helpful to grow our knowledge and career and more important Vodafone fisrt care about employees safey that is best for employees
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Cultura Corporativa
I've been at Vodafone for 5 years on the customer service front line. The company it's self is great to work for. There's a great buzz in the office and my colleagues feel like family. There is fantastic events for engagement and a mental health crew. The issues I have with Vodafone are the "if your face fits you will go far" mentality with management. You are micro-managed to the max for stats and it sometimes feels impossible to do your job efficiently because of all the rules in place. You are always being coached on something, whether you like it or not. There is a high turnover of staff in my department. If you are applying for a call centre job at Vodafone, I'd recommend applying for the business department rather than consumer.
Vantagens
Engagement
Desvantagens
Micromanagement, Stats, Corrupt management
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Cultura Corporativa
READ THIS FOR A FULL BREAKDOWN ON VODAFONE First off, the bonus scheme - they tell you that you can get up to £2000 extra in bonuses but when they get your payslip they deduct from the bonus itself. Each month my bonus should have been £180 which they would tell me, but on the payslip it is deducted from and halved. Second, employee mental health. They preach that they cater to it but don't, and especially during the Covid-19 pandemic where all employees were working from home. It was stressful being cut off from people, but they removed systems and processes to the point we couldn't do anything for customers and were frequently yelled at for not being able to do a simple thing we could have done before. It wasn't until six weeks in that they gave us alternate processes. Thirdly, they don't treat their employees like human being. Some of the processes are poorly explained or subject to interpretation that it becomes so easy for an employee to make a punishable mistake. They talk about the severity of these issues but do nothing to make them easily avoided as they should be, and the employee pays the price, not the company. I have watched hard working people lose their jobs or put under more stress by the company for simple mistakes; breaking down in tears at their desks and where are management? No where to be seen. It's other colleagues having to step in to help before being yelled at for not being on the phones. There is no such thing as compassion at this company. Fourth, the hours. This isn't a 9-5 job. This is typically an 8-5 job or 12-9 with little flexibility, - mais...
Vantagens
Some good people
Desvantagens
Long hours, poor time management, stressful
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Cultura Corporativa
Starting with the amazing management and the colleagues, everyone is always ready to help you. I worked for the international department Ireland. Amazing over all work environment
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Cultura Corporativa
You will learn a lot , have fun at work and develop yourself Hard to find this work environment somewhere else Management is supportive and people are in general very flexible
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Cultura Corporativa
Client day is s typical day at my work. how to handle Dealer Query I am learned management is very strict in the Floor. Workplace culture is very very Good Dealer some Problem Not solve Continue to call Dealer Help Line So Very Difficult to handle and Solve the Problem. enjoyable part my last job to appreciate my manager in the floor to month of the best CSE.
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Cultura Corporativa
Working at Vodafone, your success all depends on how willing you are to go above and beyond your daily role. It is a very relaxed working culture, but as with any job, sometimes things can get a bit stressful if you are facing high workloads. The most enjoyable part of my job is the relationship I can build with my customers as I am based full time on their premises,working side by side to support and their mobile and fixed line products.
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Dealt with up to 100 customers daily  Handled incoming calls from customers and potential customers, provided information and received orders using Vodafone system to input data.  Received Customer Service Satisfaction Award for high quality of services provided to both vendors and customers
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Cultura Corporativa
Manager very helpful, they care about both employees and customers , answering inbound and outbound calls and assistance with issues customers have , I hated not being able to resolve issues
Vantagens
Fun place
Desvantagens
Angry customers
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Cultura Corporativa
Its was very Good experience for me in sales and marketing how to talk with the customer and read customer needs . cross sale with extra benifts and resolve all customer needs indeed.
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Cultura Corporativa
Absolute crooks. This is the perfect example of how major corporations treat employees like a statistic and not a person. Management was awful, always referring you to another manager or the online HR which resulted in speaking with overseas agents who were no help at all. In the 6 months at this company, I witnessed the priorities of Vodafone, it’s not the employees or customers, it’s the corporate bank account.
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Cultura Corporativa
This was a great place to work which supported you in progression or wanting to do other things within the business. There were no hurdles or barriers put in place for anyone wanting to make something more of the job, the management were extremely supportive.
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Cultura Corporativa
Working there is very much informative as dealing with different problems of different clients/ customers regarding the services and handling each customer as per their issues related to Vodafone
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Cultura Corporativa
job was ok at first then the client changed the goalposts more work no training and no support management tried there best but under the same pressure as the rest of the staff awful hours
Vantagens
none
Desvantagens
long hours
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Cultura Corporativa
The culture is good, worst management ever, they treat employees like a slave. Internal Job posting is just a marketing. Heavy politics for high position.
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Cultura Corporativa
Terrible company. Worked there for over a year and they struggled to get 1 pay right. Always fighting with payroll to get money owed to me. Managers coming in with no trainjng and learning on the job. Yeah, thats cool, until advisors like us need help, go ask the manager who doesnt know and asks another advisor. Wastes so much time. No fair rights for disability or LGBT either so expect to be treated differently
Vantagens
Going home at end of shift
Desvantagens
99% of vodafone
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Cultura Corporativa
i like to do job in Vodafone, and the reason behind is that provide me a good knowledge plus wages and this company such have good benefits so its good for all guys who work over there
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  1. Customer Service Representative