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ofertas de emprego: São João da Pesqueira

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Job Post Details

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English speaker customer support for social media project in Lisbon (m/f/x) - job post

Teleperformance Portugal
3.6 out of 5
Portugal

Localização

Portugal

Descrição Completa da Oferta

Are you passionate about bringing people closer together regardless of distance? Are you interested in building an international career working with a Global Fortune 500 company, focused on social presence and deepening connection? The time is now. We are looking for communicative professionals to provide customer support for our client’s new product. If you are interested in new communication tools and want to enter a world in which artificial intelligence and audio/video advances work together to create magical moments, you have the right profile for this position. You will be supported by the best professionals as well as have access to crucial training that will lead you to success in your new challenge.

Our Client
Social interaction has been reinvented through social media and is continuously adapting to new technologies. Our client is a world leader in this space and its products and services reach millions of users around the world daily.

Responsibility

  • Addressing and resolving inbound customer support inquiries and troubleshooting technical issues;
  • Deliver accurate and professional customer service by email, chat support, and/or phone;
  • Working with internal cross-functional partners to resolve customer inquiries;
  • Ensure each inquiry is “resolved” from the customer's perspective, in a timely manner;
  • Actively contribute to a knowledge base of resolution;
  • Identify opportunities to improve products, services, and the customer experience of new immersive technology.

Your Profile

  • Native level written and verbal communication skills in English;
  • Exceptional written and verbal communication skills;
  • Service-oriented mindset and approach to work;
  • The ability to thrive in a dynamic, team-focused environment;
  • Self-starter/self-motivated to achieve top performance standards;
  • Team player;
  • Ability to prioritize and manage tasks within a fast-paced environment.

Our Offer

  • Excellent job opportunities in a dynamic, leading multinational company;
  • Possibility of cooperation with leaders of different industries;
  • Stable work and career progression;
  • Investment in training and personal development;
  • Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
  • Health Insurance since day one in the company.

customer service, Social Media Specialist

#EN-PT

Job Type: Full-time

COVID-19 considerations:
Since the beginning of the pandemic, Teleperformance Portugal adopted the best practices in combating and preventing the Covid-19 virus, being the first company in its sector to guarantee the "COVID Clean" certification by EIC/VERYCER.

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