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Job Post Details
Dados da oferta
Veja como os detalhes da oferta se ajustam ao seu perfil.Tipo de oferta
- Período Integral
Descrição Completa da Oferta
We are looking for talented individuals living in the Lisbon area to join our Data Quality office, and specifically our task force dedicated to Data Support. This is an ideal opportunity for anyone looking to get a foothold in the world of Startups and Venture Capital while developing your skills in Data Quality, Classification & Platform Support.
About the role
What can you expect from this position?
Our Data Support colleagues are fully integrated in the broader Data Quality office, with regular interactions with our Intelligence Unit, Data Engineering, and Customer success teams. The role features unique exposure to the inner workings of the Dealroom app and the data underneath it, and a thorough understanding of the definitions and concepts supporting its structure.
On a daily basis you can expect to work on a diverse set of requests pertaining to startup ecosystems (startups and their founders) and their enablers (Investors, Universities and service providers). You will be in touch with our researchers and analysts in the Intelligence Unit, providing industry-leading mentoring and advice. On a weekly basis, you will be in touch with our Sales and Customer Success teams, who will provide guidelines and best practices on how to communicate with our users. You will also work closely with our AI engineers, who will be eager to involve you in a variety of projects leading up to high-quality automation, with direct insights into the inner workings of Machine Learning algorithms powering our App.
What you can expect in the Data Support task force
Data Support forms the front line of Dealroom’s user-centered approach. As part of the taskforce, your two main responsibilities will revolve around:
Building a searchable database through data classification: you will ensure that companies and products are adequately classified, by implementing our proprietary taxonomy, and writing and reviewing short descriptions of the world’s hottest startups. You will work at various levels of granularity on our data and content including business structures, industry, sub-industry and thematic categorisations. In time, you will become a trusted team player on which the team relies to maintain and expand a robust and user-friendly categorisation strategy across our database. You play a key role in further driving automation within the organization.
Providing customized platform support to our most inquisitive users: you will be answering questions of users on a daily basis, building on your understanding of the inner workings of our app, product and research. In doing so, you will provide users with tailor-made responses whilst collecting valuable feedback and funneling it back to our customer success team. In parallel, you will be participating in the development of our product, which you will quickly get to know in great depths as a daily power user.
The Data Support taskforce supports implementation of our taxonomy under the joint supervision of automation engineers running our algorithms, and of the intelligence unit. You also work closely with sales and customer success teams to ensure the timely and accurate handling of user requests and queries, and with our product team as part of our testing pool and feedback pool.
Key markers of success in Data Curation include a growing understanding of our taxonomy and its subtleties, and an appetite for continuous improvement of its structure and implementation, and a capacity to disseminate this knowledge by handling user requests in a timely and professional manner.
There is room for personal and professional growth in this position, given the amount and nature of interactions with technical and sales teams, and with our users.
You will receive training in, and gradually become an expert on the Dealroom taxonomy, startup industries and emerging technologies, and how to handle interactions with users in relation to these issues.
If you are curious, approachable, and you enjoy helping others whilst moving or closing issues quickly and efficiently, then this position is for you!
On a daily basis, you will:
Investigate products and services developed by startups globally, and enhance their Dealroom profiles accordingly. For instance, you will review summaries and edit taglines on company profiles;
Improve data classification, implement Dealroomʼs proprietary taxonomy and contribute to its continuous development;
Share your knowledge of the Dealroom app and taxonomy with users.
Escalate questions and queries to the appropriate team(s) and colleagues across the organization, from analysts to sales representatives, to engineers.
Fool-proof our app and its content, by participating in product testing sessions, escalating inconsistencies, and reporting bugs spotted by users.
You will also:
Take part in automation projects by auditing and processing large sets of incomplete data;
Contribute to customer satisfaction by processing ad-hoc requests such as creating lists and landscapes against set parameters.
About Dealroom.co
Founded in Amsterdam in 2013, Dealroom.co is the foremost data provider on start-ups and innovation ecosystems globally. We have become a valuable source of transparent, data-driven intelligence to decision makers. As such we work with many of the world's most prominent investors, entrepreneurs and government organizations. We provide data, insights and bespoke analyses on the world of startups and venture capital-backed innovation. Dealroom data and insights are frequently featured in The Economist, Financial Times, The New York Times, and other leading titles. Our offerings include data sets via SaaS and API, as well as a global network of open-access ecosystem platforms, and bespoke research.
Our Lisbon office was established in 2022 and has quickly grown to become Dealroom’s second home, hosting various core functions of the company in the fields of (data) quality, content curation, data science and engineering.
What we offer
A learning opportunity: joining our team means diving straight into the world of Startups and Venture Capital.
As a SaaS startup ourselves, you will also have the opportunity to develop yourself, our team, and our product as we continue to grow.
Freedom and responsibility to present your own ideas, to turn them into projects and take ownership of their development.
Positive, empathic and outward-focused colleagues, and customers working at the forefront of innovation and technology.
- Perks designed to set you up for success in a new reality:
Apple or Windows laptop
Hybrid work setup with full support: you'll be given access to our office space in Lisbon, and home office setup.
Must have
Eligibility to work in Portugal. We are currently not offering visa sponsorships for this role.
Completed your studies and a cleared schedule: this is a full-time (40hrs/week) position.
Proficiency in English is a must. Proficiency in additional languages is a plus.
An analytical (and critical) mind.
Great attention to detail. You like puzzles, identifying patterns and solving problems.
Curiosity and knowledge of where and how to obtain relevant information.
Agility and willingness to learn: you are not afraid to ask for guidance and know how to integrate feedback into your work.
Nice to have
Exposure to an in-office work environment, such as internship(s), and/or relevant work experience.
Interest in technology, startups and venture capital markets.
Comfortable with, or ready to adapt to a hybrid work format and asynchronous teams.
You are open to and ready to join a multicultural and fast-growing scaleup work environment.
Readiness to improve every aspect of Dealroom and yourself.
There are many reasons why Dealroom is a great place to work, but here are some:
In the right spot, at the right time. Startup ecosystems are at the forefront of innovation. This is a great opportunity and role to be active in a highly dynamic market, right in the middle of the tech ecosystem.
We’re a team of 70 people across 30 different nationalities!